US English (US)
MX Spanish (Mexico)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Istation Home
  • Contact Us
English (US)
US English (US)
MX Spanish (Mexico)
  • Home
  • Login Assistance

Why do I see an error that my username and password are not correct when I know that they are?

Learn how to troubleshoot an incorrect username and password error message.

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Login Assistance
  • Administrator
    District Management Campus Management Classroom Management Student Management Administrator Reports
  • Instructional Coach/Interventionist
    Management Campus Reports
  • Teacher
    Management Classroom Reports
  • Families
    Getting Started Student Reports Resources
  • Technical Information
  • Istation US History
    TSOA Administrator TSOA Teacher TSOA Student TSOA Technology Information
  • Getting Started with Istation
  • Assessment & Cycle Info
+ More

Check to make sure that you entered the correct school or district name.

It could be that your district or campus uses a single sign-on service, such as Clever, to log in. Keep in mind that passwords are case-sensitive.

Istation login page showing Flint Rockwell. There are places where the school or district can be entered as well as the username and password. 



1678969500564-1678969500564.png Step-by-Step Guides:

Single Sign On

Step 1: Click on the single sign-on link for your school district.

ClassLink's icon and Clever's icon

Step 2: Enter your username and password, or use the badge provided and hold it up to the document camera.

Step 3: Click on the Istation logo in the portal. This will automatically launch Istation in the default location for accessing the Istation program.

Delete

Manual Login and Case Sensitivity

Step 1: On the login page, enter the campus or district name.  If you are given the option of choosing the district domain or the campus domain, you will select the one that reflects your access level.

  • If you have district-level access, you will select the district name.
  • If you have access to your campus only, then you will select the campus name.

Step 2: Enter your username and password. Keep in mind that the password is case-sensitive.

Step 3: Click Login.

Delete


If you have any questions about this information, please contact our support team at: support@istation.com or 866-883-7323, option 2.



login error username password single sign on clever classlink case sensitive district campus domain

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Where do students go to log in to Istation?
  • Can I use Istation on a mobile device?
  • Do I need to download an app to access Istation?
  • As a parent, can I request a password reset for my child?

Copyright 2025 – Istation

How was your experience? Share your feedback.

Customer Support is available 7:00 am - 6:30 pm CST at 214-237-9300 or support@istation.com


Knowledge Base Software powered by Helpjuice